We found that navigation through the various parts of Kashflow was fine, but it was very difficult indeed to know what to do when we got there. We needed to refer to the help section for nearly every task. Clicking on help takes you to a searchable support database but it opens on the same tab in the browser so after finding out what you need to know, you’ll have to navigate back to where you were originally. The help section itself, although hard to use, did provide the answers to most of our questions though… eventually.
Sales and purchase invoices are simple to create but, it seems, can only be entered as VAT exclusive. Invoices can be templated and used to make repeats more quickly. Bulk payment transactions are easy to handle. Credit notes, too, are a feature of Kashflow but it took us several attempts to create a credit note for part of an unpaid sales invoice and allocate it to the invoice. Even then the invoice in the list under Invoices showed with the full amount unpaid, but the total owed from the customer was correct when looking at the customer account. There is a quotation module, but no purchase order module.
There are two ways to reconcile bank accounts in Kashflow. The method employed by most of Kashflow’s competitors is via an uploaded digital bank statement, which we eventually managed to do after extensive searching of the help database. Refreshingly, Kashflow supports the .csv format favoured by UK banks but no other formats at all. Items then have to be manually reconciled with invoices and payments already entered. It is also possible to manually reconcile from a paper statement but there is no support for direct feeds from your bank.
Digital copies of documents can be attached throughout Kashflow via a connection with Dropbox. Manual journals can be entered into Kashflow after enabling journals in the settings and then creating journal templates. The Profit and Loss report is easy to understand and the figures can be accessed directly if further detail is required. Setting up (or amending the standard) chart of accounts would require some guidance from an accountant or bookkeeper.
Overall, although it is feature-rich, we didn’t find Kashflow particularly easy to use, and we found the help section frustrating. Learning to use the software will probably take time and patience but it might pay off for you if you’re prepared to put in the time.
Subscription – £10 + VAT per month for multiple users and multi currency
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